Sprint Mobile Controls is an application that lets you easily view and guide activity on your family members' mobile phones:

• Easily see how often phones on your account send texts and make calls.
• Lock your children's phones during school hours and after bedtime.
• Lock phones on demand during dinner and family time.

All the features of Sprint Mobile Controls are explained in detail below. Follow this link to sign up for your free 15-day trial of Sprint Mobile Controls!

Sprint Mobile Controls is currently compatible with all Google Android smart phones on the Sprint Network and will soon be pre-installed on all new Sprint Android smart phones. Support for other platforms such as non-smart phones, Blackberry and Windows Phone 7 is coming soon. If your phone is not currently supported, please check back soon.

Sprint Mobile Controls costs $4.99 a month per phone line added after a 15-day free trial. There are no additional SMS charges. Note: a phone must have both a data and SMS plan with Sprint for Sprint Mobile Controls to work properly.

The Anytime Contacts feature lets your loved ones receive your calls even while their phones are locked. See the section below on How Do I add someone to my Anytime Contacts? for more information on how to add phone numbers to Anytime Contacts.

Go here and enter your username and password to login to Sprint Mobile Controls.

Click this link to sign up for Sprint Mobile Controls. Follow the on-screen instructions to receive your free 15 day trial!

If you accidentally closed your browser window, you can always go here and follow the on-screen instructions to sign-up for your free trial of Sprint Mobile Controls.

Safely Family Utility is an application that runs behind the scenes to help provide you with a great experience while you are using Sprint Mobile Controls. Safely Family Utility is installed on all new Android phones by default.

If you need to download Safely Family Utility:

1. On the phone you want to activate, go to the Google Play Store and search for Safely Family Utility, or follow this link on the phone you would like to activate for Sprint Mobile Controls.
2. Once you're on the Sprint Mobile Controls Google Play Store page, tap the download button.
3. Follow the instructions to install Safely Family Utility on your phone.
4. After installation, you must Open the app to get it started. Once started, Safely Family Utility runs in the background and you can close the application on your phone.

You may have to restart your phone after installing Safely Family Utility.

To restart your phone, hold down the power button. You may need to tap a box that says power off on your screen. Once the phone is off, press the power button again to turn it back on.

If restarting the phone doesn't fix the issue, you need to check if Safely Family Utility has been installed and is running. Go to Settings > Applications and under Running, search for Safely Family Utility. If the app is on the phone, but has not been disabled or force stopped, start it by launching the app from your application list.

If the above steps don't work and the app is not on the phone, go to the Google Play Store and search for Safely Family Utility or follow this link on the phone you would like to activate for Sprint Mobile Controls.

Ensure that your phone always has the latest version of Safely Family Utility to have full access to the latest features.

If you're still having trouble, please contact Sprint Customer Care at 1-888-211-4727.

Follow this link on the phone you would like to activate for Sprint Mobile Controls. Tap the Update button at the top of the screen. Follow the instructions and your Safely Family Utility will be upgraded to the latest version.

If you're still receiving an error that Safely Family Utility is out of date, try restarting your phone by holding down the power button. You may need to tap a box that says power off on your screen. Once the phone is off, press the power button again to turn it back on.

If that doesn't work, please contact Customer Care at 1-888-211-4727.

Currently Sprint Mobile Controls is only supported on Google Android phones. If you have a non-smart phone, a Blackberry or a Windows Phone 7 check back soon for updates.

To see how often a family member texts:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Texts, Calls & Apps.
4. A page showing that family member's texting activity will appear. Look at the All Hours box in the lower left side of the page to see how many texts that family member sent in the past week.

To see how long a family member spends on the phone:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Texts, Calls & Apps.
4. A page showing that family member's texting activity will appear. Notice there is a tab near the top of the page labeled Calls. Click on it.
5. A page showing that family member's calling activity will appear. Look at the All Hours box in the lower left side of the page to see how much time that family member spent on the phone in the past week.

To see how often a child texts during school:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Texts, Calls & Apps.
4. A page showing that family member's texting activity will appear. The School Hours box at the bottom of the page will show you the number of texts your child has sent during School Hours in the past week.

If you would like to set your child's phone so they can't text or make calls during school, make sure the button at the bottom of the School Hours box is set to Locked. If it's currently showing Unlocked, click on it to set your child's phone to automatically lock during school.

To see how often a child texts late at night:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Texts, Calls & Apps.
4. A page showing that family member's texting activity will appear. The Late Night Hours box at the bottom of the page will show you the number of texts your child has sent after their bedtime in the past week.

If you would like to set your child's phone so they can't text or make calls late at night, make sure the button at the bottom of the Late Night Hours box is set to Locked. If it's currently showing Unlocked, click on it to set your child's phone to automatically lock at night.

To see a log of a phone's texting and calling activity:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Texts, Calls & Apps.
4. A page showing that family member's texting activity will appear. Notice there is a tab near the top of the page labeled Activity Log. Click on it.
5. A history of that phone's calling and texting activity will appear.

To see what applications are install on a phone on your account:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Texts, Calls & Apps.
4. A page showing that family member's texting activity will appear. Notice there is a tab near the top of the page labeled Apps. Click on it.
5. A page listing the apps installed on that phone will appear.

When Sprint Mobile Controls locks a phone, a lock screen appears that prevents calls, texts and apps from being used on that phone. Anytime Apps can be accessed from the lock screen and can be used even while the phone is in locked mode.

To mark an app as an Anytime App so it can be used while a phone is locked:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Texts, Calls & Apps.
4. A page showing that family member's texting activity will appear. Notice there is a tab near the top of the page labeled Apps. Click on it.
5. A page listing the apps installed on that phone will appear.
6. Locate the app you would like to mark as an Anytime App. Click the dropdown box on the right side of the app's name.
7. Select Anytime App from the dropdown. Your changes will be saved automatically. The app you selected will now be accessible while that phone is locked.

To remove an app from Anytime Apps:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Texts, Calls & Apps.
4. A page showing that family member's texting activity will appear. Notice there is a tab near the top of the page labeled Apps. Click on it.
5. A page listing the apps installed on that phone will appear.
6. Locate the app you would like to remove from Anytime Apps. Click the dropdown box on the right side of the app's name.
7. Select Regular from the dropdown. Your changes will be saved automatically. The app you selected will no longer be accessible while that phone is locked.

Alerts notify you when we discover phone activity you may find concerning. For example, we send out an Alert when a phone you have added to Sprint Mobile Controls sends a text message during school. Alerts can be viewed on Alerts page. To access the Alerts Page:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Alerts.
4. A history of Alerts for that phone will appear.

You can also receive an email or text message every time there is an Alert. To change how you receive notifications about Alerts, see the section below How do I control how I receive Alerts? for more information.

To change how you are notified about Alerts:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Alerts.
4. A history of Alerts for that phone will appear.
5. Notice the tab labeled Alert Settings near the top of the page. Click on it.
6. A list of Alert types will appear.
7. Check the box labeled Email to receive email notifications about that type of Alert. Uncheck the box if you do not want to receive email notifications.
8. Check the box labeled Text to receive text message notifications about that type of Alert. Uncheck the box if you do not want to receive text messages notifications.
9. When you're done, click the Save Changes button in the lower left side of the page to save your changes.

To change the email where you receive Alerts:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Alerts.
4. A history of Alerts for that phone will appear.
5. Notice the tab labeled Alert Settings near the top of the page. Click on it.
6. A list of Alert types will appear.
7. Your email address will be displayed near the top of the page. Click the edit link next to your email address.
8. A pop-up will appear. Enter your new email address and click the Save Changes button. You will now receive email notifications at your new email address.

To see the history of Alerts for a phone on your account:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Alerts.
4. A history of Alerts for that phone will appear.

If you received this error messenger, Safely Family Utility may have been removed, or that phone could be experiencing connection problems. For more information, refer to The Sprint Mobile Controls website says my phone is no longer active for Sprint Mobile Controls. How do I fix this? in the Troubleshooting section below.

This Alert appears whenever a phone receives a text message or call for a number that is not in its address book. Generally, calls and texts from Unknown Contacts should not be a cause for alarm. However, it should be noted that Unknown Contacts may indicate a family member has been interacting with strangers.

To see a phone's Contacts (numbers in a phone's address book):

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Contacts.
4. You will be directed to the Contacts page. This page lists all the Contacts in that phone's address book.

You may have noticed that each of the Contacts on the Contacts page has a number next to its name. This numbers correspond to how often the family member you are viewing calls and texts that Contact. The Contact with the rank of 1 is the Contact that family member interacts with the most; the Contact ranked 2, second most and so on.

To see how often a family member calls or texts one of their Contacts:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Contacts.
4. You will be directed to the Contacts page, which lists all the Contacts in that phone's address book.
5. Click on the name of the Contact in the list of Contacts.
6. The Contacts Details page for that Contact will open. The amount your family member called and texted that Contact in the past 7 days appears on this page.

Watch List Contacts allow you to monitor your family member's interactions with Contacts in their address book. Whenever a family member texts or calls a Watch List Contact, an Alert will appear notifying you.

To add a Contact to the Watch List:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Contacts.
4. You will be directed to the Contacts page, which lists all the Contacts in the address book for that phone.
5. Locate the Contact you would like to add to the Watch List. Click the dropdown box on the right side of the Contact's name.
6. Select Watch List from the dropdown. Your changes will be automatically saved.

Anytime Contacts can call a phone at any time, even while it's locked. It's a good idea to designate yourself as an Anytime Contact on your children's phones. Information on how to add an anytime Contact to a phone is described in the section below How Do I add someone to my Anytime Contacts?

To add a Contact to Anytime Contacts:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Contacts.
4. You will be directed to the Contacts page, which lists all the Contacts in the address book for that phone.
5. Locate the Contact you would like to mark as an Anytime Contact. Click the dropdown box on the right side of the Contact's name.
6. Select Anytime from the dropdown. Your changes will be automatically saved.

If you don't see your name or phone number in the list of Contacts, ask your child to add your phone number to their phone's address book. Note: it may take a few minutes for Sprint Mobile Controls to update and display new Contacts added to a phone.

Whenever a phone on your account receives a call or text from a Contact that is not in that phone's address book, that Contact will be marked as an Unknown Contact. Generally, calls and texts from Unknown Contacts should not be a cause for alarm. However, it should be noted that Unknown Contacts may indicate a family member has been interacting with strangers.

Many automated services, including some Sprint services, use 4, 5, and 6 digit telephone numbers to send text messages. Just like all other telephone numbers, these short telephone numbers appear in the Contacts page if they send text messages to or receive text messages from your child.

To lock your child's phone during School Hours:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Controls.
4. A new page will appear. Locate the box labeled School Hours.
5. There is a button in the box which will either say Unlocked or Locked.
6. If the button says Locked your child's phone is already set to lock during School Hours.
7. If the button says Unlocked, click the button. It will change to Locked mode. Your child's phone will now automatically lock during the times listed in the School Hours box.

To lock your child's phone late at night:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Controls.
4. A new page will appear. Locate the box labeled Late Night Hours.
5. There is a button in the box which will either say Unlocked or Locked.
6. If the button says Locked your child's phone is already set to lock during Late Night Hours.
7. If the button says Unlocked, click the button. It will change to Locked mode. Your child's phone will now automatically lock during the times listed in the Late Night Hours box.

By default, School Hours are set from 9am-3pm. To change the default School Hours:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Controls.
4. A new page will appear. Locate the box labeled School Hours.
5. Click on the times listed in blue inside the School Hours box.
6. A pop-up will appear.
7. Select the start time, end time and days of the week your child is in school.
8. When you are done making changes, click the Save button.

By default, Late Night Hours are set from 10pm-6am. To change the default Late Night Hours:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Controls.
4. A new page will appear. Locate the box labeled Late Night Hours.
5. Click on the times listed in blue inside the Late Night Hours box.
6. A pop-up will appear.
7. Select a new start time, end time and days of the week for Late Night Hours.
8. When you are done making changes, click the Save button.

In addition to automatic locks during School and Late Night Hours, Sprint Mobile Controls also allows you to lock your family member's phones during customized times. To add a Custom Lock:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Controls.
4. A new page will appear. Locate the section labeled Phone Lock Schedule.
5. Click the button labeled Schedule Custom Lock.
6. A pop-up will appear. Enter the days and times you would like the phone to lock.
7. When you're done making changes click the Save button. The phone will now automatically lock during the times you specified.

To remove a Custom Lock:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Controls.
4. A new page will appear. Locate the section labeled Phone Lock Schedule.
5. Find the entry for the custom lock you would like to remove. Click the X next to the lock. It will be removed, and the phone will no longer automatically lock during those times.

Note: If you would like to set a phone to not lock during School or Late Night Hours, look at the box labeled School Hours or Late Night Hours near the top of the page. There is a button in each of those boxes that will either say Locked or Unlocked. If the button says Unlocked, the phone will not be locked during that time. If the button says Locked, clicked on it to stop automatically locking your child's phone during that time.

To lock a family member's phone on demand:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Dashboard.
4. Locate the Current Lock Status box in the middle of the page. If the Current Lock Status is Locked, the phone should already be locked.
5. If the Current Lock Status is Unlocked, click the Lock Now button to lock that phone.

Yes, you can always call 911 by clicking the Emergency button on the phone's lock screen. A keypad will appear that allows you to call 911.

Overrides is an optional feature that allows a family member to unlock their phone after it has been locked manually or automatically during School Hours or Late Night Hours. Overrides are not enabled by default. To enable Overrides refer to the section below How do I enable Overrides?

Once you have enabled overrides for a family member, they can press the Override button on the screen that appears while their phone is locked. Pressing this button will unlock their phone. You can choose to receive a text message or email notification any time an override is used on a locked phone. See the section below, How can I change how I am notified when a family member Overrides a phone lock? for more information.

To enable Overrides:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Controls.
4. Locate the box labeled Lock Screen Overrides on the right side of the page.
5. Choose Allow under Allowed Overrides? Your changes will be automatically saved.

To change how you are notified about Overrides:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Controls.
4. Locate the box labeled Lock Screen Overrides on the right side of the page.
5. Check the box next to Email or Text Messages under How to notify about overrides? to receive that type of notification.
6. If you don't want to receive an email or text message notification when an Override is used, uncheck the relevant box in the same section.

To change the email where you receive notifications about Overrides:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to view in the list of phones on the left side of the screen.
3. That phone's list entry will expand. Click on the link labeled Controls.
4. Locate the box labeled Lock Screen Overrides on the right side of the page.
5. Click the Edit box next your email under How to notify about overrides?
6. A pop-up will appear. Enter your new email and click Save changes. You will now receive notifications about overrides at your new email address.

To add additional phones to your account:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click the Add a Family Member button on the left side of the page.
3. You will be directed to the Activate More Phones page.
4. Click on the Activate button next to the phone you would like to add to Sprint Mobile Controls.
5. A pop-up will appear. Follow the link in that text message and tap I agree on the next screen to finish connecting that phone to your account.

Note: If the phone you are trying to add does not receive that text message, you can re-send it.

To re-send the activation text message:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the phone you would like to activate in the list of phones on the left side of the screen.
3. A banner will appear at the top of the screen. Click the button that says Request Consent.
4. The activation text message will be re-sent to that phone. Follow the link in that text message and tap I agree on the next screen to finish connecting that phone to your account.

Note: You will receive a 15-day free trial for each phone you add to your account. After 15-days, you will be charged $4.99 per month for each new phone added to your account.

1. Go to http://mobilecontrols.sprint.com/signIn.htm.
2. Click the forgot your password link in the middle of the page.
3. Follow the on-screen instructions to reset your password.

Before you start using Sprint Mobile Controls, you must install an app called Safely Family Utility on the phone you want to monitor. Safely Family Utility provides the nuts and bolts that make Sprint Mobile Controls work.

Follow the instructions on your screen to download Safely Family Utility. You can also head over to the Google Play Store and search for Safely Family Utility or follow this link on the phone you would like to activate for Sprint Mobile Controls.

To stop Sprint Mobile Controls service on one of the phones on your account:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the Settings button in the upper right side of the screen. You will be directed to the Settings page.
3. Under the My Family section, click the Deactivate link next to the phone you would like to Deactivate.
4. Please fill out the survey question. (It would really help us out!)
5. Click the Deactivate button at the bottom of the pop-up to finish deactivating the phone.

We're sorry to see you go! We want to make sure everyone is having a great experience with Sprint Mobile Controls. If you're closing your account due to problems you're having with the Sprint Mobile Controls service, please contact Sprint Customer Care at 1-888-211-4727 before you take the plunge. They'll help you through any issues you're experiencing.

To cancel your account:

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the Settings button in the upper right side of the screen. You will be directed to the Settings page.
3. Click the Close my account link in the upper right side of the screen.
4. Please fill out the survey question. (It would really help us out!)
5. Click the Close Account button to finish closing your account.

Remember: You can always re-signup for Sprint Mobile Controls by following this link and reregistering your phones.

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the Settings button in the upper right side of the screen. You will be directed to the Settings page.
3. Click the Change link next to Password under the My Account section.
4. A pop-up will appear. Fill in all fields and click the Save button.

1. Login to your account at http://mobilecontrols.sprint.com/signIn.htm.
2. Click on the Settings button in the upper right side of the screen. You will be directed to the Settings page.
3. Click the Edit Name link next to the phone you would like to rename.
4. A pop-up will appear. Fill in all the fields and click the Save button.