Help

General Questions

What is Sprint Mobile Controls?

What phones are compatible with Sprint Mobile Controls?

How much does Sprint Mobile Controls cost?

Can I call a family member while their phone is locked?

How do I login to Sprint Mobile Controls?

Signing Up

How do I sign up for Sprint Mobile Controls?

I accidentally closed the window during sign-up. How do I sign-up?

It says I need to install Safely Family Utility. How do I install it?

I've downloaded Safely Family Utility, but the website still says it isn't installed. What should I do?

It's saying I can't install Mobile Controls because Safely Family Utility is out of date. What should I do?

It's saying my phone isn't supported.

Texts, Calls & Apps

How do I see how much a family member texts?

How do I see how much time a family member spends on the phone?

How do I see if my child is texting during school?

How do I see if my child is texting after their bedtime?

How do I see a log of my family's calls and texts?

How do I see what Apps are installed on a family member's phone?

What is an Anytime App?

How do I add Anytime Apps?

How do I remove an Anytime App?

My Alerts

What are Alerts?

How do I control how I receive Alerts?

How do I change the email where I receive Alerts?

How do I see a history of past Alerts?

I got an Alert saying Sprint Mobile Controls has been disconnected. What should I do?

I got an Alert saying a family member received a text or call from an Unknown Contact. What does that mean?

Contacts

How do I see what Contacts a family member has added to their phone?

What do the Contact rankings mean?

How do I see how often a family member calls or texts a particular Contact?

What are Watch List Contacts?

How do I add a Contact to the Watch List?

What are Anytime Contacts?

How do I add someone to my Anytime Contacts?

What are Unknown Contacts?

Why are 4, 5, and 6 digit numbers showing up in the Contacts page?

Controls

How do I lock my child's phone during School Hours?

How do I lock my child's phone after their bedtime?

How do I change what are defined as “School Hours”?

How do I change what are defined as “Late Night Hours”?

How can I lock a phone automatically during a time other than school or late at night?

How do I remove a Custom Lock?

How can I lock a family member's phones on demand?

Can my family members still call 911 while their phone is locked?

What is an Override?

How do I enable Overrides?

How can I change how I am notified when a family member Overrides a phone lock?

How can I change the email where I receive notifications when a family member Overrides a phone lock?

Account Management

How do I add additional phones to my account?

I forgot my password. What should I do?

I added a phone to my account and it says download needed. What does that mean?

How do I deactivate Mobile Controls on one of my phones?

How can I close my account?

How do I change my password?

How do I change the name associated with one of my phones?

Troubleshooting

I signed up or added a new phone to my account, but it says I still need to complete activation. What does this mean?

The page is saying it needs access to my contacts and application information. What's going on?

I got an error message saying my browser is not supported. What should I do?

Mobile Controls isn't working on my phone. What should I do?

Have you installed Safely Family Utility on your phone?

Does website say there are errors on your phone?

The Mobile Controls website says my phone is no longer active. How do I fix this?

I am seeing text messages from a code 8757 once I registered with Sprint Mobile Controls. How can I avoid seeing them?

I have added Google Navigation to list of Anytime Applications. However, it sometimes locks my screen when I select Google Navigation.

I just signed up for Sprint Mobile Controls, but I don't see any information about my family's phone activity.

Are you able to see the phone's texts and calls, but not its contacts and apps?

I locked my child's phone during school or Late Night Hours, but I still see calls and texts on the graph during these times. Is the lock working?

My child is able to unlock their phone even when I have it locked. I get a notification about it, but is there a way to prevent this from happening?

The activity shown for phones on my account doesn't seem to be updating.

I have an Android 2.1 phone. Does Sprint Mobile Controls work on 2.1?